Shipping policy

Shipping Policy

Last updated: 2025-06-14

Thank you for visiting and shopping at Lilly’s Love From Above. We’re committed to providing quality products and outstanding service. Please read below for information on our shipping policies.

 

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1. Order Processing Time

All orders are processed within 3-5 business days, depending on product type and order volume. You will receive a confirmation email once your order has been placed, and another when your order has shipped.

Note: During high-volume periods (e.g., holidays, promotions), processing may take longer. We appreciate your patience.

 

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery estimates begin once your order has shipped, not when the order is placed.

 

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3. Shipping Carriers

We use trusted carriers like UPS, USPS, FedEx, DHL, and local couriers depending on the region and fulfillment center. You’ll receive tracking info once your order is on its way.

 

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4. International Shipping

We ship worldwide. Please be aware that customs, duties, and taxes may apply depending on your country’s regulations. These are the responsibility of the customer and are not included in our shipping fees.

 

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6. Delays & Exceptions

We are not responsible for delays caused by:

• Weather-related events
  
  

• Customs clearance
  
  

• Incorrect shipping addresses
  
  

Please make sure your shipping information is accurate to avoid any delivery issues.

 

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7. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us on our contact page - https://lillyslovefromabove.ca/pages/contact
  
  

• We’ll work with you to find a solution—either a replacement or refund depending on the case.
  
  

 

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8. Questions?

Feel free to contact us on our website - https://lillyslovefromabove.ca/pages/contact - or call us at the store at (780) 228-4791